Refund Policy

Last Updated: May 5, 2025

Introduction

At Lescopr, we stand behind the quality of our monitoring platform and offer dedicated support. We also provide a straightforward refund policy.

You are eligible for a full refund within 48 hours of your original purchase date if you meet the conditions outlined below.

Conditions for Granting a Refund

We will grant a refund within the 48 hours period if:

• The Service purchased has stopped functioning, is broken, or fails to perform as described in its documentation, and we are unable to provide a timely fix or workaround.
• The Service description was materially misleading at the time of purchase.
• A critical security vulnerability directly caused by the Service is discovered and cannot be resolved promptly.
• Confirmed account fraud related to the purchase is detected.

Cases Where Refunds Are Not Granted

We generally do not grant refunds in the following situations:

• You changed your mind about the purchase.
• You decided you no longer need the Service.
• You are unable to configure or use the Service due to a lack of technical skill (please consult our documentation and support first).
• You opened a payment dispute (e.g., via PayPal or your bank) before contacting our support team to resolve the issue.
• The refund request is made more than 48 hours after the purchase date.
• The purchase relates to custom development or consulting services, not the standard license plans.

How to Request a Refund

To request a refund, please contact our support team at support@lescopr.com within 48 hours of your purchase. Include your order number and a clear explanation of why you are requesting a refund, referencing the conditions above.

We aim to process valid refund requests within 5-7 business days. Approved refunds will be issued back to the original payment method.