Privacy Policy

Last Updated: May 5, 2025

Introduction

Lescopr ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring platform and services ('Service').

By using the Service, you agree to the collection and use of information in accordance with this policy. This policy complies with the General Data Protection Regulation (GDPR) and French data protection laws.

Data We Collect

We may collect the following types of information:

  • Account Information: Name, email address, company name, password, and payment details when you register or purchase a license.
  • Monitoring Data: Data transmitted from your backend via our SDKs or APIs, including logs, metrics, performance data, code structure information, and other system health indicators necessary for the Service.
  • Usage Data: Information about how you interact with our Service, such as features used, pages visited, IP address, browser type, and device information.
  • Payment Information: Processed securely by our third-party payment processors (e.g., Stripe, Lemon Squeezy). We do not store full credit card details.
  • Support Communications: Information you provide when contacting our support team.
  • Cookies and Tracking Technologies: Data collected via cookies to operate and improve the Service (see Cookies section).

How We Use Your Data

We use the collected information for various purposes:

  • To provide, operate, and maintain our Service, including processing monitoring data to generate insights and alerts.
  • To understand usage patterns, improve the Service's functionality, performance, and user experience.
  • To monitor for security threats, prevent fraud, and ensure the security of our platform and your data.
  • To communicate with you regarding your account, support requests, service updates, and promotional offers (with your consent where required).
  • To comply with legal obligations and enforce our terms.

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing necessary to provide the Service you requested under our Terms of Service.
  • Consent: Where you have given explicit consent (e.g., for marketing communications, non-essential cookies).
  • Legitimate Interests: For purposes like service improvement, security, and fraud prevention, provided your rights do not override these interests.
  • Legal Obligation: Processing necessary to comply with applicable laws (e.g., tax, accounting).

Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

  • With trusted third-party service providers (subprocessors) who assist us in operating the Service (e.g., hosting, payment processing, analytics), under strict data protection agreements.
  • If required by law, regulation, or legal process, or to protect the rights, property, or safety of Lescopr, our users, or others.
  • With your explicit consent.

We ensure that any third parties processing data on our behalf comply with GDPR requirements, especially regarding international data transfers.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including providing the Service, complying with legal obligations, resolving disputes, and enforcing agreements. Monitoring data retention periods may vary based on your subscription plan.

Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): Request deletion of your data under certain conditions.
  • Right to Restriction of Processing: Request limitation of how we process your data.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: File a complaint with a supervisory authority (like the CNIL in France).

To exercise these rights, please contact us using the details below.

Security Measures

We implement appropriate technical and organizational measures (including encryption, access controls, and regular security audits) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies

We use essential cookies necessary for the operation of the Service. We may also use non-essential cookies (e.g., for analytics, preferences) with your consent.

You can manage your cookie preferences through your browser settings or our cookie consent tool (if applicable).

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the 'Last Updated' date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@lescopr.com.